Core values

The seven core values of Delta Lloyd Group serve as a guide for all its activities. The values give direction to the company's policy and determine its corporate culture and identity. They clearly communicate what the Group stands for and serve as the touchstone for all its actions. In its constant search for the right balance between entrepreneurial spirit and social responsibility, the Group identifies and openly addresses dilemmas. The core values are supported by all employees and are now firmly embedded within the organisation.

Apart from guiding our daily actions, Delta Lloyd Group also sees its core values as preconditions for professionalism, pride and pleasure at work. By constantly appealing to the core values, Delta Lloyd Group wants to inspire and encourage its staff to achieve the same balance between high performance and social engagement.

This stands for a totality of values, standards and rules that safeguard integrity within the organisation. Integrity is expressed in a permanent sense of responsibility - and accountability - for one's own actions. The Group expects customers and trading partners to uphold the same degree of integrity.

The customer's wishes come first and must be optimally fulfilled. Knowing the customer's needs, offering high-quality service, delivering on our promises and having an effective complaints procedure are key elements in this regard.

A deep sense of responsibility for and commitment to customers, stakeholders, employees, distribution partners and society as a whole is the basic principle underlying all activities. Employees at every level are therefore encouraged to acquire expertise, take responsibility for tasks and solve problems.

Providing financial services is a people's business, and cooperation is crucial. This requires commitment, personal contacts and appreciation of results.

Trust, honesty and transparency are essential to achieving open communication.

The continuity of the business depends on the ability to anticipate, or respond as rapidly as possible, to social developments. The willingness to change is a prerequisite in this respect.

An active and entrepreneurial company needs employees who are entrepreneurial, take initiative and feel responsible for results.