Customers

Delta Lloyd Group consciously focuses on developing and offering products and services that reflect its commitment and clearly respond to customer needs. The Group's most important fields of activity lie where the future of customers is secured: income protection, wealth creation and risk insurance. Core activities are life, pension, general and health insurance as well as savings, investment and mortgages. Delta Lloyd Group helps people accumulate wealth and accrue a comfortable pension, gain access to good healthcare and obtain financial compensation for damage or losses suffered.

True to its core values, Delta Lloyd Group puts the customer first and acts accordingly in its relations with both insurance intermediaries and personal customers and entrepreneurs. Knowing the needs of customers, providing a high quality of service, delivering on promises and efficiently addressing complaints are key aspects in this connection. To optimally match services to customer needs, ‘knowing the customer' is a major priority. Customer satisfaction surveys are carried out regularly: most business units perform such surveys on an annual basis.

Delta Lloyd Group aims to be accessible to its customers. A company that listens to them and acts in their interests. Transparent communication on products is therefore a cornerstone in the relationship between customers and the Group. This transparency is increasingly being secured by laws, regulations and codes of conduct, as well as by developments in society and public debates. The Financial Supervision Act (Wet op het financieel toezicht / Wft) also contributes towards greater transparency: one of its elements involves the independence of the advisory services offered by insurance intermediaries.