Public Affairs
Delta Lloyd Group pursues an active public affairs policy that focuses on its political and social contacts. In doing so, the Group implements its strategic role, and also responds to opportunities and threats resulting from political and social changes, political decisions and the evolution of public opinion.
• sustainable business practice
• dialogue with our stakeholders
• accountability
• sustainable business practice
• dialogue with our stakeholders
• accountability
Sustainable business practice
It is crucial to the quality of our services and business operations that we are involved in social developments and maintain a dialogue with our important stakeholders. Social engagement and, in this context, corporate social responsibility (sustainable business practice), are concepts that have become an increasingly integral part of business operations in recent years. We are aware of our position and are committed to working towards a sustainable society. We do this by striking a good balance in our own business operations and products and services between financial considerations on the one hand and social, ethical and environmental considerations on the other. Delta Lloyd Group publishes an annual corporate social responsibility (CSR) report in which it accounts for the impact of its activities. In addition, the growing demand for transparency and openness are important developments in which Delta Lloyd is taking the initiative.
Dialogue with our stakeholders
Delta Lloyd Group considers dialogue with stakeholders to be of great importance: both for the quality of its services and business operations and for the public face of the organisation. Each year, it exchanges ideas with a wide range of stakeholders about a variety of social and political themes.
Delta Lloyd Group has close contact with the following stakeholders:
• customers
• customer organisations
• intermediaries
• supervisory authorities
• social partners
• academia
• government
• employees
Many stakeholders seek contact with Delta Lloyd Group, and Delta Lloyd Group in turn seeks contact with them. It is therefore essential to manage this dialogue efficiently and effectively. This is why Delta Lloyd Group has assigned responsibility for public affairs management and issue management to the corporate staff.
Besides answering questions and conducting a dialogue with stakeholders, Delta Lloyd Group actively communicates its views on social issues affecting the sectors in which it operates as a financial institution. It also commissions a large amount of research and has arranged for case studies of developments that have a major bearing on our customers and on us as an insurer.
Delta Lloyd Group has close contact with the following stakeholders:
• customers
• customer organisations
• intermediaries
• supervisory authorities
• social partners
• academia
• government
• employees
Many stakeholders seek contact with Delta Lloyd Group, and Delta Lloyd Group in turn seeks contact with them. It is therefore essential to manage this dialogue efficiently and effectively. This is why Delta Lloyd Group has assigned responsibility for public affairs management and issue management to the corporate staff.
Besides answering questions and conducting a dialogue with stakeholders, Delta Lloyd Group actively communicates its views on social issues affecting the sectors in which it operates as a financial institution. It also commissions a large amount of research and has arranged for case studies of developments that have a major bearing on our customers and on us as an insurer.
Accountability
Interest groups increasingly expect businesses and financial institutions to account for their policies and activities. Delta Lloyd Group gladly meets these expectations and has published an annual CSR report since 2001.
