If the internal affairs are in good order and reporting is open and transparent, the basics for success are in place.
|Objectives and results for integrity
|Objective 2010||Result 2010||Objective 2011 and beyond|
|Delta Lloyd Group, together with its partners, is committed to promoting behaviour, products and services where integrity and sustainability are key aspects||Decrease in number of reported fraud incidents||Further integration of fraud, crime and corruption policy in a code of conduct|
|.||Introduction of integrity screening||Further embedment of integrity among all employees|
|.||Responsible investment policy available to the public||Policy on relevant themes and compliance are disclosed and refined|
Integrity is an essential condition for good corporate governance and one of Delta Lloyd Group's core values. It is supported by legislation and regulations, Delta Lloyd Group's own codes of conduct and industry-based codes of conduct.
Delta Lloyd Group actively applies codes of conduct aimed at upholding the integrity of financial markets and restoring consumer confidence. Legislation and regulations are transposed into policy documents, instructions and guidelines at Group level. At divisional level, compliance officers help to convert Group policy into operational procedures and work instructions.
Delta Lloyd Group feels it is important that management actively promote codes of conduct and the policy on integrity. We call this the 'tone at the top'. Rules and regulations alone are not enough; they must also be communicated to ensure adherence. Conveying the importance of compliance with behavioural standards and imparting knowledge about the associated operational requirements are all part of this awareness-raising exercise.
The codes of conduct, policy documents and relevant legislation and regulations are published internally so staff can view them at any time. Information is posted on the Group's Dutch intranet (Sterknet) and published in the staff magazine (Sterkmagazine).
Information meetings are also held and in 2010 a code of conduct booklet (in Dutch) was compiled, combining all codes of conduct and guidelines applicable to employees. In the second quarter of 2011, this booklet was handed out to all employees and its contents were incorporated into the conditions of employment.
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